Rescue CPR, LLC Refund and Cancellation Policies
Policy effective: September 1, 2023
Replaces and Supersedes Terms and Conditions that were Effective: March 17, 2021 through August 2023
Refund and Cancellation Policies
We understand from time to time that a student may need to cancel or transfer.
Returns: Materials, textbook supplies, e-products and all goods sold are considered “all sales final”. This mean we will not accept returns of any products, for any reason including if you cancel your class (see below)
Warranty: We do not offer any warranty. Contact the manufacturer of the item and follow their instructions.
Course registration, cancellation and transfers:
Classes cancelled by us will be issued a full refund or free transfer, notice will be by email as soon as possible.
Regularly scheduled classes; except holidays classes (see below), can be cancelled, for a partial refund, with at least 72 hours notice in advance of the original course scheduled time and date less the cancellation charges.
72 hours or more before course cancelling requests:
Will be partially refunded LESS a Cancellation charge of $25 (BLS Provider Initial or Renewal); $15 (BLS Addon or BLS Skills Testing); $35 (ACLS, PALS, Redcross Classes)* that is subtracted from your refund amount. Any e-payment/convenience fees/Third party card processing charge (Actual amount paid to process your credit/debit card) and materials are also deducted from the total refund. The formula works as follows: (Total Paid) - (Cancellation Charge) - (epayment/convenience fee/materials) = Refund. Registrations purchased less than 72 hours prior to course are non refundable. Cancellation policy is based on original class date.
Transfer Policy for Regularly scheduled courses:
Transfers are free with at least 24 hours notice before class. Transferred courses are not refundable. Requests with less than 24 hours before class will be charged:
$10-add on BLS Course; $15-Skills Testing Sessions (Heartcode or Redcross); $25-All other courses
No Shows and Late Arrivals
If you will be more than 15 minutes late to your appointment you must contact the instructor by phone/text message at 951-215-6427. After the class has commenced, and the 15 minutes have lapsed, you may not be admitted to class. Students who no show or are late to a class and not admitted are not eligible for any refund. A no show/late student can request a reschedule based on a date and time agreeable by us within 30 days of their missed course; a non refundable fee will apply. Availability for the rescheduling will be determined by the instructor. $15-add on BLS Course; $15 Heartcode BLS or Redcross classes; $25 BLS Provider, 20 percent of enrollment for All other courses.
Non-Regularly Scheduled Courses: Group, off-site, and discounted or special arrangement class cancellations are treated on a case-by-case basis and subject to our sole discretion. Group and class discounts are not given pro rated refunds if one (or more) of the student(s) end up not attending.
Holiday Course: Holiday courses are NOT refundable. We observe all holidays as posted by the CA HR website and add Easter Sunday: https://www.calhr.ca.gov/employees/pages/state-holidays.aspx