Returns and Cancellation

Rescue CPR, LLC Refund and Cancellation Policies

Policy effective: March 17, 2021
Replaces and Supersedes Terms and Conditions that were Effective: March 1st 2012 and July 1, 2019

Refund and Cancellation Policies

We understand from time to time that a student may need to cancel or transfer their course(s). We have the following return and cancellation policies. Our policy covers payments to us from all sources. On our website (www.RescueCPR.net) payments are processed through ‘Stripe’. Our invoice system utilizes ‘Waveapps’. Payments made by any means: credit, debit, bank/ACH, cash or check all follow this same exact policy.

Returns:

Materials/Textbooks and Other Supplies All materials and goods sold are considered “all sales final”. This mean we will not accept returns of any kind, for any reason. This includes and is not necessary limited to: Textbooks, student/instructor manuals and workbooks- ebooks, online access codes, disposable supplies, CPR Training Equipment, First-aid Supplies, AED’s, etc. If  you purchase a product its yours, If you elect to cancel a class for a partial refund your materials are excluded from the cancellation. We will not provide a refund or exchange of the product(s) for any reason.

Warranty

Rescue CPR does not offer any warranty for any of the products it sells. If there is a warranty on the product, you will have to contact the manufacturer of the item and follow the warranty (if offered for the product).

Course registration, cancellation and transfers:

Online Continuing Education Courses: Online continuing education courses offered on our website are “all sales final”. 

Regularly scheduled classes- classes that are registered with the AHA Course Connector or listed on www.RescueCPR.net. except holidays classes (see below). Regularly scheduled classes can be cancelled for a partial refund up to 72 hours in advance of the original course scheduled time and date less a cancellation charge. Enrolling with less than 72 hours prior to course is by default non-refundable.

72 hours before course cancelling requests

Courses cancelled with greater than 72 hours prior to the course will be refunded LESS a Cancellation charge of $25 (BLS Courses) and $35 (All other courses)* that is subtracted from your refund amount. Any e-payment or convenience fees are also deducted from the total refund.  The formula works as follows: (Total Paid) - (Cancellation Charge) - (epayment/convenience fee) = Refund.

Transfer Policy for Regularly scheduled courses

Within 72 hours, or less, prior to start of class, classes are transfer only. If a transfer request is received at least 24 hours prior to the start of a course there is no charge, less than 24 hours there is a rescheduling fee (see below) We allow students to transfer to another date/time that is on our regular schedule for free as long as the transfer request is received at least 24 hours before the start date/time of their current scheduled class. Students who transfer classes are subject to the cancellation time frame of their current scheduled class. You cannot transfer to a later class to avoid our cancellation policy that is above.   Rescheduling Fee's for Late Transfers To Reschedule, a non-refundable charge, of $15-Online Skills Sessions and $25-All other courses, will be paid before any rescheduling.

 

No Shows and Late Arrivals

Late Arrivals: if you will be more than 15 minutes late to your appointment you must contact the instructor by phone/text message at 951-215-6427. If you do not call/text: After the class has commenced, and the 15 minutes have lapsed, you may not be admitted to class and will be considered a no-show.   Students who no show or are late to a class and not admitted to class are not eligible for any refund. A no show student can request a reschedule based on our availability at the time within 30 days of their missed course; a rescheduling fee will apply. Availability for the rescheduling will be determined by the instructor. If the no show student fails to contact us within 30 days; After 30 days a student would pay full price.  Rescheduling depends on course and based on the following fees: 

$15 For BLS Heartcode Skill sessions

$20 for all other skills sessions Heartcode ACLS, PALS, Heartsaver, and Redcross and BLS Provider (not Heartcode),

$35 for all other courses ACLS/PALS Initial or renewal, ECG, Airway, Etc. 

Non-Regularly Scheduled Courses

Group Discounts, and off-site Courses and special arrangement classes outside of our normal posted course hours, and group/on site classes are treated on a case-by-case basis. We will decide how to handle it on a case-by-case basis, you may or MAY NOT and VERY LIKELY WILL NOT get a refund. Group and class discounts are not given refunds if one (or more) of the student(s) end up not attending. 

Holiday Courses Designated Holidays are not considered regularly scheduled courses, courses scheduled on the following holidays are non refundable. Courses that have "Holiday" In their course name on our website are also under this policy, regardless of the dates listed below. The following days are designated holidays: "New Years Day, Martin Luther King Day, Easter, Memorial Weekend, July 4th, Labor Day Weekend, Thanksgiving, Friday After Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and any other course listed as a Holiday course."

Cancellation of a Holiday Course- Holiday courses are NOT cancellable, and are NOT refundable. For any reason.  

 

EXPIRED POLICY

Former Policy effective: July 1, 2019 till March 16, 2021 11:59pm
Replaces and Supersedes Terms and Conditions that were Effective: March 1st 2012

Refund and Cancellation Policies

We understand from time to time that a student may need to cancel or transfer their course(s). We have the following return and cancellation policies. We have chosen to use plain English to make this easy to understand. Our policy covers payments to us from all sources. On our website (www.RescueCPR.net) payments are processed through ‘Stripe’. Our invoice system utilizes ‘Waveapps’.

  1. Payments made by any means: credit, debit, bank/ACH, cash or check all follow this same exact policy.
  2.  Returns:
    1. Materials/Textbooks and Other Supplies All materials and goods sold are considered “all sales final”. This mean we will not accept returns of any kind, for any reason. This includes and is not necessary limited to: Textbooks, student/instructor manuals and workbooks- ebooks, online access codes, disposable supplies, CPR Training Equipment, First-aid Supplies, AED’s, etc. If we sell a product to you, it's yours, even if we haven't shipped it out or you have not picked it up yet. We will not provide a refund or exchange of the product for any reason.
  3. Warranty
    1. Rescue CPR does not offer any warranty for any of the products it sells.
    2. If there is a warranty on the product, you will have to contact the manufacturer of the item and follow the warranty (if offered for the product).
  4.  Course registration, cancellation and transfers:
    1. Online Continuing Education Courses: Online continuing education courses offered on our website are “all sales final”. You will not get a refund, for any reason, after purchasing these.
    2. Regularly scheduled classes
      1. Regularly scheduled classes are those registered with the AHA Course Connector or listed on www.RescueCPR.net. *Excluding designated holidays (part d below)*
      2.  Regularly scheduled classes can be cancelled for a partial refund (see section 3 below) up to 72 hours in advance of the original course scheduled time and date less a cancellation charge.
    3. If you sign up with less than 72 hours notice your course is already non-refundable.
    4. Courses cancelled with greater than 72 hours prior to the course will be refunded LESS a Cancellation charge of $25 (BLS Courses) and $35 (All other courses)* that is subtracted from your refund amount. In addition any e-payment or convenience fees are also deducted from the total refund.
      1. The formula works as follows: (Total Paid) - (Cancellation Charge) - (epayment/convenience fee) = Refund.
      2. Within 72 hours, or less, prior to start of class, classes are transfer only. If a transfer request (see section 5 below) is received at least 12 hours prior to the start of a course there is no charge. Students who no show or are late to a class and not admitted to class are not eligible for a refund. A transfer may be permitted to no show/late arrivals subject to a rescheduling fee (see part 6 below). Late Arrivals: if you will be more than 15 minutes late to your appointment you must contact the instructor by phone/text message at 951-215-6427. If you do not call/text: After the class has commenced and the 15 minutes have lapsed you may not be admitted to class and will be considered a no-show.
    5. Transfer Policy for Regularly scheduled courses We allow students to transfer to another date/time that is on our regular schedule for free as long as the transfer request is received at least 12 hours before the start date/time of their originally scheduled class. Example: a student is registered for a class on Monday the 2nd of January at 9am, as long as we receive a request to transfer the class by Sunday the 1st of January by 9:00pm they may transfer for free. Students who transfer classes are subject to the cancellation time frame of their original class date and time. You cannot transfer to a later class to avoid our cancellation policy that is above.
      1. We will allow a student to reschedule as many times as needed based on availability in our current schedule as long as it gets received at least 12 hours before the start date and time of the currently scheduled class for a student. Transfer requests within 12 hours of course start will be subject to a rescheduling fee3
    6. Non-Regularly Scheduled Courses, Group Discounts, and off-site Courses (classes brought to your location) and special arrangement classes (all classes outside of our normal posted course hours for your convenience), group/on site classes and courses brought to you are treated on a case-by-case basis. If you arrange a special time, group/discounted class, or on-site training we will decide how to handle it on a case-by-case basis, you may or MAY NOT and VERY LIKELY WILL NOT get a refund. Group and class discounts are not given refunds if one (or more) of the student(s) end up not attending. A group and/or on site class is priced as an "up to this many attending".
  5. No Show Students:
    1. Those who no show or are late to class without notification. No Shows will not be eligible for a refund, of any kind.
    2. Rescheduling Fee's for No Shows/Late Transfers To Reschedule, a non-refundable charge, of $15-Online Skills Sessions and $25-All other courses, will be paid before any rescheduling.
  6. Holiday Courses Designated Holidays are not considered regularly scheduled courses, courses scheduled on the following holidays are non refundable. Courses that have "Holiday" In their course name on our website are also under this policy, regardless of the dates listed below. The following days are designated holidays: "New Years Day, Martin Luther King Day, Easter, Memorial Weekend, July 4th, Labor Day Weekend, Thanksgiving, Friday After Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and any other course listed as a Holiday course."
    1. Cancellation of a Holiday Course Holiday courses are NOT cancellable, and are NOT refundable. For any reason. A transfer may be permitted: Transfer Requests for a Holiday Course- A transfer fee of $45.00 applies for any course transfer request from a designated holiday reservation. Holiday transfer requests must be at least 7 days prior to course start date and time. With less than 7 days notice of transfer we will handle it on a case by case basis and there is no promise of allowing a transfer and the charges for such a change will be determined by us also on a case by case basis. No Shows or students who are more than 15 minutes late, and have not contacted us by phone or text message at 951-215-6427, and not admitted to class on a designated holiday will not be given a refund or transfer.